Arzana

Privacy Policy

Last Updated: December 11, 2025

Arzana ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services, including integrations with third-party services such as QuickBooks Online (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, company name, and contact details when you create an account
  • Business Information: Information about your business operations relevant to using our Service
  • Communication Data: Information you provide when contacting our support team

1.2 Information from Third-Party Integrations

When you connect third-party services to Arzana, we may collect:

QuickBooks Online Data:

  • Company information and settings
  • Customer and vendor records
  • Invoice and payment data
  • Product and service listings
  • Financial transaction data

Other Integrations:

  • Data from connected email accounts (for RFQ processing)
  • CRM data (if Salesforce or similar services are connected)
  • ERP data (if enterprise systems are connected)

1.3 Automatically Collected Information

  • Usage Data: How you interact with the Service, features used, and actions taken
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and pages viewed

2. How We Use Your Information

We use collected information to:

  • Provide the Service: Process requests for quotes (RFQs), generate quotes, and manage customer interactions
  • Integrate with Third-Party Services: Sync data between Arzana and connected services like QuickBooks Online
  • Improve the Service: Analyze usage patterns to enhance features and user experience
  • Communicate with You: Send service updates, respond to inquiries, and provide customer support
  • Ensure Security: Detect and prevent fraud, abuse, and security incidents
  • Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests

3. QuickBooks Online Data Usage

When you connect your QuickBooks Online account:

  • Purpose: We access your QuickBooks data solely to provide quoting, invoicing, and business automation features
  • Data Accessed: Customer records, product/service items, invoices, and company information
  • Data Storage: QuickBooks data is processed in real-time and cached temporarily as needed for Service functionality
  • Data Sharing: We do not sell or share your QuickBooks data with third parties except as necessary to provide the Service
  • Revocation: You can disconnect QuickBooks at any time through your account settings or directly through QuickBooks Online

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share data with third-party vendors who perform services on our behalf, such as:

  • Cloud hosting providers
  • Analytics services
  • Customer support tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Business Transfers

If Arzana is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information if required by law or in response to valid legal requests, such as:

  • Court orders or subpoenas
  • Government investigations
  • Protection of our legal rights

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and monitoring
  • Secure data centers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can request a copy of the personal data we hold about you.

7.2 Correction

You can request correction of inaccurate or incomplete data.

7.3 Deletion

You can request deletion of your personal data, subject to legal retention requirements.

7.4 Opt-Out

You can opt out of marketing communications at any time.

7.5 Disconnect Integrations

You can disconnect third-party integrations (like QuickBooks) at any time through your account settings.

To exercise these rights, contact us at privacy@arzana.ai.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: What personal information we collect and how it's used
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
  • Non-Discrimination: We will not discriminate against you for exercising your rights

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending you a notification (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Arzana

Email: privacy@arzana.ai

Website: https://arzana.ai

For data protection inquiries:

Email: privacy@arzana.ai

By using the Service, you acknowledge that you have read and understood this Privacy Policy.